COMMON PROBLEMS AND QUESTIONS
#1 – You receive an automated email from Affiliatly that states “You have a new referred order.” But when you log into your Affiliate profile you don’t see any new orders in your totals. This is due to another Affiliate being connected to you as a customer and making a purchase for him/herself. Affiliatly sends you the automated email when the connected ‘customer’ makes the order, but then recognizes that the ‘customer’ has an email that is actually an Affiliate and the program will block the order from showing on your totals. Another Affiliate can be connected to you as a customer by clicking on your link at some point, or by them being an actual customer from past orders but now being accepted to the program as an Affiliate.
#2 – A customer clicked on your link, made an order but you did not get a new order email and it isn’t showing on your Affiliate profile sales totals. This may be because that customer could already be connected to a different Affiliate, either by link or email. Or the customer has their internet browser settings block the use of cookies. You should always request that a customer does both: click your link to navigate to the site AND input your code in the discount box.
#3 – A customer clicked on your link, but the customer used the code of a different Affiliate. The use of a Discount code takes precedence in the Affiliatly system, it will automatically connect the order to the Affiliate that owns the Discount code.
#4 – A long time customer of yours has dropped off of you email list. This is because the 14 day duration of the email connection has passed, and the customer will now need to click on your link or use your code to be connected to you again.
If you need additional assistance you can email me rob@ghostanddarkness.com
